Privacy policy

We want everyone who supports us, or who comes to us for support, to feel confident and comfortable with how any personal information you share with us will be looked after or used. This Privacy Policy sets out how we collect, use and store your personal information (this means any information that identifies or could identify you).

The Lake House Charitable Foundation (LHCF) Privacy Policy may change so please remember to check back from time to time.

Who we are

LHCF are committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.

For further information about our privacy practices, please contact us by:

Writing to Lake House Charitable Foundation. PO Box 651. Weybridge, KT13 3EP
Calling us on +44 (0) 1932 848028
Emailing to lakehouse.office@googlemail.com

References to “we”, “us”, or “our” in this Privacy Policy are references to The Lake House Charitable Foundation, a charity registered in England and Wales, registered charity number: no.1126293

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How we collect information about you

We collect information from you in the following ways:

When you interact with us directly: This could be if you ask us about our activities, register with us for an event, our newsletter, make a donation to us, ask a question about LHCF, apply for a job or volunteering opportunity or otherwise provide us with your personal information. This includes when you phone us, visit our website, or get in touch through the post, or in person.

When you interact with us through third parties: This could be if you provide a donation through a third party such as JustGiving or one of the other third parties that we work with and provide your consent for your personal information to be shared with us.

When you visit our website: We gather general information which might include which pages you visit most. We may also track which pages you visit when you click on links in emails from us. We also use “cookies” to help our site run effectively. There are more details below – see ‘Cookies’.

We use this information to make improvements and to ensure we provide the best service and experience for you. Wherever possible we use anonymous information which does not identify individual visitors to our website.

From other information that is available to the public: In order to tailor our communications with you to your background and interests we may collect information about you from publicly available sources.

Information we collect and why we use it

Personal Information

Personal information we collect includes details such as your name, age, email address, postal address, telephone number, as well as information you provide in any communications between us.  You will have given us this information whilst contacting LHCF, making a donation, registering for an event or any of the other ways to interact with us.

We will mainly use this information:

  • To process your donations or other payments, to claim Gift Aid on your donations and verify any financial transactions.

  • To update you with important administrative messages about your donation, an event or services or goods you have requested.

  • To keep a record of your relationship with us.

  • Where you volunteer with us, to administer the volunteering arrangement.

If you do not provide this information, we will not be able to process your donation. We may also use your personal information to contact you about our work and how you can support LHCF.

Sensitive Personal Information

Data Protection Law recognises that some categories of personal information are more sensitive. An example of this is ethnic origin. If we collect information that is more sensitive then we will only use this information to identify trends and we will not share this information without your express consent.

Legal basis for using your information

In some cases, we will only use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you.

However, there are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interests’. This means that the reason that we are processing information is because there is a legitimate interest for LHCF to process your information to help us to achieve our work as a charity.

Whenever we process your Personal Information under the ‘legitimate interest’ lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.

Marketing

We may contact you about our work and how you can support LHCF by phone, email or text message, but you can stop us sending you these communication at any time by contacting lakehouse.office@googlemail.com or clicking the unsubscribe link at the bottom of the relevant communication.

Sharing your Information

The personal information we collect about you will mainly be used by our staff (and volunteers) at LHCF so that they can support you.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

Keeping your information safe

We take looking after your information very seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

Unfortunately the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.

Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.

Any debit or credit card details which we receive on our website are passed securely to CAF BANK our payment processing partner, according to the Payment Card Industry Security Standards.

How long we hold your information for

We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid)

Your rights

You have various rights in respect of the personal information we hold about you – these are set out in more detail below.  If you wish to exercise any of these rights or make a complaint, you can do so by contacting lakehouse.office@googlemail.com or calling +44 (0) 1932 848028.  You can also make a complaint to the data protection supervisory authority, the Information Commissioner’s Office, https://ico.org.uk/:

  • Access to your personal information: You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge.  Please make all requests for access in writing, and provide us with evidence of your identity.

  • Right to object: You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.  Please contact us as noted above, providing details of your objection.

  • Consent: If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.

  • Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.

  • Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.

  • Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.

  • Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.

Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.

Cookies

‘Cookie‘ is a name for a small file, usually of letters and numbers, which is downloaded onto your device, like your computer, mobile phone or tablet when you visit a website.

They let websites recognise your device, so that the sites can work more effectively, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.

How do we use cookies?

We use cookies to distinguish you from other users of our website. This helps us to improve the user experience.

We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.

Cookies are also used elsewhere on the site, including by the content management system we use, WordPress. These improve things by remembering settings, so you don’t have to keep re-entering them whenever you visit a new page, log in or leave a comment.

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you.

No cookies, please

You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser.

But, if you choose to refuse all cookies, our website may not function for you as we would like it to.

If you have any questions about how we use cookies, please contact lakehouse.office@googlemail.com or call +44 (0) 1932 848028